Play following video to learn how to use support system / इस विडियो में हम सीखेंगे सपोर्ट सिस्टम का इस्तेमाल कैसे करे?
1. How to raise support ticket from SDC login ?
- Go to our portal by using following link:
- Link: http://www.skillmissionbihar.org/
- Then Click on Login Button
- Then Click on For Kushal Yuva Program Login
- Then Enter Your User Name (KYP SDC code) And Password and Click on Login
- Then Click on Support Icon Which is placed at the middle position of the right side of the screen.
- Then the I Need Support Window will be appear on screen
- In this window you have to select Project (KYP) then Select Type as Support then Select Categories Of Support from Drop Down list (e.g. Questions, Admissions, Academics, Support, ) Support
- Then Choose Language of question
- Then Type Subject (Subject should be short. Max character limit is 60 Characters)
- Then Enter Description of Issue in detail.
- If you have a Screenshot of Issue Then Select Yes Radio button which is placed in front of Attach file option. Then Click on Upload & Save Button OR
- If you don’t have any screenshot Then Select No Radio button which is placed in front of Attach file option. Then Click on Save Button
- Your support Ticket will be getting raised with Specific Ticket ID.
1. How to Track the status of Support Ticket ?
- Simply Click on Setting Menu
- Then select Support
- Then select View Support Ticket option
Here you can view the action taken on your Support Ticket
Note: Please do not write subject too lengthy otherwise your Ticket Id will not be generated.